System / course access
What is my log in information?
If you did not receive your log in information or do not know your log in information, submit a support request.
Where can I find the ZOOM link for my course?
You should receive your ZOOM link via email. Make sure to also check your spam folder if it is not in your inbox. If you still do not see the email containing your ZOOM link, submit a support request. You may also want to check the dashboard as we try to post the link there on the first day of class.
I don’t see the courses I should have access to in my list of courses
Submit a support request and fill out all of the required information. We will fix it asap.
The dashboard freezes when I log in
If you experience a freeze or crash, try to refresh the page. We recommend using Google Chrome for the best experience with our software. If you continue to have issues, submit a support request and fill out all of the information for us to better assist you.
I haven’t gotten my username or password yet
There can sometimes be a delay in receiving your credentials due to system volume. If it has been more than 12 hours since you were expecting this information, submit a support request and fill out all of the information for us to better assist you.
Course progression
I completed my exams. What should I do next?
Congratulations on successfully completing your exams! The next step to becoming a certified home inspector is to complete your ride alongs with a home inspection company in your are. Please reach out to the member care team to get these scheduled. You can submit a support request. Hours are Monday through Friday 8 AM EST to 8 PM EST.
How many times can I take the exams?
You have 5 attempts on each section of the exam.
Does class attendance count?
While attending the live class is optimum because of participation/interaction, you do not have to attend. You will have access to the live class recordings.
How long do I have to complete the course?
You are under no time limits. This course is self paced. You are welcome to take as much time as needed to complete the course.
Where do I find my class recordings?
You can find the class recordings in the “My Courses” section of the dashboard. This is the same area where you access all of the course material, exams, and study resources. Each class video is posted 24-48 hours after the conclusion of each day.
How do I download my certificate of completion?
Once you have successfully completed your exams, you can find your certificate in the “Course feedback and certificate of completion” section. Once you provide feedback on the course, or opt out of providing feedback, you should see a “Download Certificate” button at the top of the section.
What does the final exam consist of?
The final exam is broken into 10 sections, to be taken as time permits. Each section contains multiple choice questions. A score of 80% is needed on each section as well as overall to pass the course.
Is it best to first complete my ride-alongs or state exam?
With the exception of Illinois, you can do this in the order that works best for you.
Ride alongs
General
How many ride-alongs do I get?
The number of ride-alongs received will vary based on your state. In most states, 3 ride-alongs are sufficient.
Do I have to complete my ride-alongs to be considered a certified home inspector?
The ride alongs are not mandatory; however, iGo highly recommends that you take advantage of the opportunity. Ride-alongs provide you with real-life experience and expectations. They also give you an opportunity to become familiar with the company that you are applying for and vice-versa. Companies have hired many iGo students based on feedback from the ride-along host inspector.
Do I meet the inspector and ride with them?
Once you accept a ride-along offer, a confirmation email will be sent to you with specific instructions, including the address. In most cases, you will be meeting the inspector at the inspection. This may change based on the home inspection company’s preferences.
Illinois
How many ride alongs will I get
Students in Illinois are required to complete 5 home inspections (ride-alongs.)
Students in Illinois must do 5 mock inspections and submit them in pdf form before they are officially considered a certified home inspector.
Ohio
How many ride alongs will I get
We are unable to offer any ride-alongs to Ohio students at this time.
How do I access support if I am taking the self-paced course?
First look through this FAQs page to see if you’re able to find an immediate answer. If not, submit a support request.
How long before I hear from the hiring agent after the intro email is sent?
Because iGo Academy strives to do our very best to make sure you have success in your newly chosen career, we will send an introductory email to the home inspection company that you’ve applied to once you’ve completed the course. Unfortunately, InspectionGo has no influence on who, or when, a home inspection company hires. iGo cannot guarantee employment with any home inspection company; however, we DO try to do all that we can to assist you in obtaining employment.
General questions
Does the 120 hours transfer, say if I’m moving from state to state?
If you are in a licensed state moving to another licensed state, you will need to contact the department of education for the state you are moving to determine what requirements are in place and if that state has any reciprocity with the state you are leaving. If you are in an unlicensed state moving to a licensed state, in most cases, you’ll be expected to complete all of the requirements for the state you are moving to. Again, check with the department of education.
What if I need to speak with the inspection company before I decide on classes?
An email can be sent (possibly through membercare) to the HICO requesting they contact the student. (Some type of information/introduction to the student should be shared with the HICO- resume etc)
What if I have questions about class topics?
You can ask questions in the Student group on the LMS Dashboard. They are usually reviewed and responded to within 24 hours.
Why should I work through the 40 hours of online material before class? What if I don’t?
The 40 hour online class helps prepare you for the virtual class; however, if you are unable to complete the forty hours online prior to class, that is ok. You can complete it during or after the virtual class at your convenience.
Does the class cover topics required for my state’s state-specific licensing exam?
The class follows the standards covered in the National Home Inspector Exam. This exam is recognized in all licensed states except one (North Carolina.) If you take another qualified exam, there will be significant overlap with the course materials.
I have a busy schedule, how will the ride-alongs be scheduled? What if I can only schedule weekends?
Once you successfully complete the course and have downloaded your course certificate, membercare will contact you to schedule your ride-alongs. Depending upon the schedule of the HICO, weekend ride alongs may be available (membercare will address this with the HICO.)
What other job opportunities are in my area?
The real estate market is extremely busy and many home inspection companies are hiring inspectors. You can do your own local research to determine if companies not partnered with iGO are hiring. Resources including indeed, zip recruiter, job boards and state/local inspection associations are a good place to start.
What is the typical amount of time between finishing the course and getting hired?
This question does not have a simple answer. Some students get hired right away (after completing the HICO selection process.) Other variables may impact hiring decisions like capacity, location and time of year.
How long does it typically take to be trained by the HIC and start inspecting on my own?
It depends on the HICO training program. Usually newly hired inspectors are expected to be ready to inspect on their own within six months.
How much can I make per inspection?
There is no set way to compensate inspectors. Some may get hourly pay, a salary, a percentage, commission or straight compensation per job to name a few. This is a question to ask the HICO you are looking to join during the selection process.
What kind of tools are provided?
Some companies will provide the basic tools needed to inspect- ladder, flashlight, outlet tester, screw driver. Some will provide specialized tools like infrared cameras and moisture meters. This is a question to ask the HICO you are looking to join during the selection process.
What does my schedule look like? Is it a 9 to 5 shift?
Normally an inspector can be scheduled for 2-3 inspections a day with the understanding that administration time will be needed between and after the inspections to get all the work done. Shifts begin with the inspection and end when all the required work is completed. It is not a 9-5 job and may include some weekend work depending on the HICO.
How are inspections handed out?
Some HICOs may email/text or use some other means to send the info to the inspector the day before; others may use an online system/calendar that the inspector accesses. This is a company specific question that will be answered during the selection/interview process.
How much does it slow down during winter?
This really depends on where you are located and the state of the market. Some markets stay busy year-round; others, due to extreme weather, may slow during the winter months.
Study tips and exam prep
Do you have any study tips?
Yes! We recommend using the practice exam, course slides, course videos, and the links provided in the study resources you receive in your course. These are all great resources to use, and the variety should let you study in a way that benefits your personal learning style!
Do you have a practice test?
Yes! Anyone who is taking the 120 Hour professional home inspector course should have access to a practice test in their course list. You have unlimited attempts for it.
HIP
HIP help:
HIP Technical support phone: 888-750-4777, email: Help@HomeInspectorPro.com, or click Live Chat on http://www.HomeInspectorPro.com. There is support 7 days a week. During the week, phones run from 6am PST/9am EST to 8pm PST/11pm EST.)
State specific
General
What are my state’s insurance requirements?
Here is a useful map of home inspector insurance requirements across the nation: https://www.inspectorproinsurance.com/state-map/
Does my state require licensing?
This is your best source of information for which states have licensing: https://nationalhomeinspectorexam.org/stateregulations/
Illinois
How do I complete the top of the Illinois transcript form:
Here information for the form:
NAME OF APPROVED EDUCATION PROVIDER: InspectionGo Academy
PROVIDER LICENSE NUMBER: 452.000167
COURSE TITLE: 120 Hour Professional Home Inspector Course
COURSE LICENSE NO.: 453.000176
COURSE HOURS: 80
Specifics for the Illinois state licensing exam:
These are the steps to complete:
- Pass iGo Academy course exam
- ride alongs with a completed mock inspection for each. Email mock inspections in
a pdf format to ridealongs@inspectiongo.com
- Transcript completed with all 5 ride-along addresses, inspector name and license number.
Email after completed to ridealongs@inspectiongo.com
- Once all those specifications have been met you will be emailed your certification and a signed copy of your transcript to be submitted to the state for your state exam.
- Exam link: https://nationalhomeinspectorexam.org/?s=Illinois
Florida
What is the Florida Licensing info?
The course number for our Florida interactive distance learning class is 000162.
The number for our Florida classroom learning course is 000161.
Florida Provider Approval Number – 0008318
License Number: PVD104
Specifics for the Florida state licensing exam:
The Department of Business and Professional Regulations provides step by step process info for
applying for license.
Florida requires a proctored state licensing exam. Here is more information, including
steps to take for each approved exam.
Recruiting
How do I get a hold of my hiring agent?
You can reach your hiring agent at 703-537-5741.
How long does it take for them to reach out to me
Hiring agents are constantly reviewing candidates to consider based on their current and future hiring needs. Due to influences including the current market, time of year and regional impacts, it may take some time for them to reach out.
Still need help?
Membercare may be able to help if you haven’t found what you’re looking for here. You can submit a support request! Our hours are Monday through Friday, 9 A.M. to 5 P.M.
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